Shipping policy

Shipping Policy

Last updated: September 29, 2026

Thank you for shopping with Nova Harbor US. This Shipping Policy explains how orders placed through our store are processed, shipped, tracked, and delivered within the United States.

1. Shipping Coverage

Nova Harbor US currently ships to customers within the United States.

Shipping availability may vary for Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or certain remote locations. Available shipping options will be displayed during checkout.

At this time, we do not guarantee international shipping outside the United States.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next available business day.

During periods of unusually high order volume, promotional events, holidays, severe weather, or other circumstances outside our reasonable control, processing may take slightly longer.

3. Estimated Delivery Time

After an order has been processed and shipped, standard delivery within the United States generally takes approximately:

3–8 business days

The total estimated time from placing your order to delivery is generally 4–11 business days, including processing time.

Delivery estimates are not guaranteed and may vary depending on the destination, shipping carrier, weather conditions, carrier delays, holidays, or other circumstances outside Nova Harbor US's control.

4. Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Shipping rates may vary depending on the order, destination, available shipping method, promotional offer, or other applicable factors.

You will never be charged an undisclosed shipping fee after completing your order.

5. Order Tracking

When tracking information becomes available, customers may receive a shipping confirmation email containing their tracking number or tracking link.

Please allow up to 48 hours after receiving a tracking number for the carrier's tracking system to update.

If your tracking information has not updated after several business days, please contact us at support@novaharborus.com.

6. Shipping Carriers

Nova Harbor US may use different shipping and fulfillment carriers depending on the destination, product availability, warehouse location, and shipping method.

Carriers may include USPS, UPS, FedEx, or other reputable domestic or last-mile delivery providers.

The carrier used for an individual order may vary.

7. Multiple Packages

Some orders containing multiple products may be fulfilled from different locations.

As a result, your order may arrive in more than one package and packages may be delivered on different dates.

When available, separate tracking information may be provided for each shipment.

You will not be charged additional shipping fees solely because an order is shipped in multiple packages unless such charges were clearly disclosed during checkout.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify your:

  • Full name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

  • Contact information

If you notice an error in your shipping information, contact us as soon as possible at support@novaharborus.com.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has already been shipped.

9. Incorrect or Undeliverable Addresses

Nova Harbor US is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If an order is returned to us because the address was incorrect, incomplete, refused, or otherwise undeliverable, please contact our customer support team.

Additional shipping charges may apply if the customer requests that the package be shipped again to a corrected address.

10. Delayed Shipments

Occasionally, shipments may experience delays after leaving our fulfillment facility.

Possible causes include:

  • Carrier processing delays

  • Severe weather

  • Holiday shipping volume

  • Transportation disruptions

  • Incorrect address information

  • Regional service interruptions

  • Other events outside our reasonable control

If your package is taking longer than expected, please review the tracking information first.

If you still require assistance, contact support@novaharborus.com and include your order information.

11. Packages Marked as Delivered

If tracking information indicates that your package was delivered but you cannot locate it, please:

  1. Check around the delivery location.

  2. Check with household members, neighbors, front desk personnel, or building management.

  3. Confirm that the shipping address on the order is correct.

  4. Allow up to 24–48 hours, as some carriers may mark packages as delivered shortly before final delivery.

  5. Contact the shipping carrier using your tracking number.

If the package still cannot be located, contact us at support@novaharborus.com so we can review the situation and determine what assistance may be available.

12. Lost Packages

If tracking information shows no delivery and the shipment appears to have been lost in transit, please contact us.

We may request information necessary to investigate the shipment with the carrier.

Depending on the circumstances and outcome of the investigation, we may provide an appropriate resolution in accordance with our store policies and applicable law.

13. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible at support@novaharborus.com.

Please provide:

  • Your order information

  • A description of the issue

  • Clear photographs of the product

  • Clear photographs of the packaging, when applicable

This information helps us review the issue and provide an appropriate resolution.

14. Order Changes and Cancellations

If you need to request a change or cancellation, contact us as quickly as possible at support@novaharborus.com.

We cannot guarantee changes or cancellations once an order has entered fulfillment or has already shipped.

Once an order has shipped, any applicable return or refund request will be handled according to our store's Return and Refund Policy.

15. Refused Shipments

If a customer refuses delivery of a shipment without prior authorization from Nova Harbor US, any refund or reshipment eligibility will be reviewed once the shipment has been returned and received.

Shipping or return shipping costs incurred as a result of an unauthorized refusal may be deducted where permitted by applicable law.

16. Taxes

Any applicable sales tax or other charges required by law will be calculated and displayed during checkout.

Customers will be able to review the total amount due before completing their purchase.

17. Delivery Responsibility

Once a shipment has been transferred to the carrier, delivery timing and transportation are subject to the carrier's network and operating conditions.

Nova Harbor US will make reasonable efforts to assist customers with legitimate shipping problems, including delayed, lost, or damaged shipments.

Nothing in this Shipping Policy limits any rights customers may have under applicable federal or state consumer protection laws.

18. Contact Us

For questions regarding shipping, delivery, or tracking, please contact:

Nova Harbor US
2315 Friendship Rd
Sherman, TX 75092
United States

Email: support@novaharborus.com
Phone: (903) 820-3511

Customer support inquiries should include your order information whenever possible so that we can assist you efficiently.

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